DJL Guam P.I. Inc. (dba Budget Car & Truck Rental) is currently seeking a Customer Service Representative Supervisor. The CSR Supervisor will assist the Reservations Manager to supervise CSR staffs, interact with customers to answer general inquiries, resolves issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients’ atmospheres and uphold a can-do attitude at all times
Duties and Responsibilities:
- Reports to Reservations Manager
- Assist to supervise CSR staffs
- Update RA Monitoring log
- Make daily report
- Assist to resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Assist with placement of orders, refunds, or exchanges.
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries
• Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Marketing or equivalent
• At least 2 years of working experience in the related field is required for this position
• Microsoft proficient
•Required language(s): English, Tagalog
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