compensation: Very competitive employment type: full-time
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• Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool.
• Answer phone calls received in English and/or assigned supported language.
• Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
• Assist, where possible, in resolving HR related queries from members/managers/non-members.
• Provide a positive image through his/her role.
• Deliver Global HR Member Services services on the assigned agreed processes to members around the world.
• Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
• Ensure that set objectives are met as defined on the agreed performance metrics.
• Gather relevant detailed information regarding the queries.
• Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues.
• Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.
• Maintain adherence to all company policies and procedures.
• Assume ownership of personal development and inform GHRMS Management of perceived gaps.
• Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.
• Graduate of any degree
• Above average oral and written communication
• Excellent analytical and problem solving skills
• Willingness to work in shifts
• Experience with MS Office tools
• Relevant HR experience is an asset
• Experience/knowledge of PeopleSoft HR modules is an asset
• Action Oriented
• Drive for Results
• Proficiency in Systems and Tools
• Proficient in the English Language (written and spoken)
• Proficient in the French Language where required (written and spoken)
If you are interested and already in the Philippines, kindly send in your CV.
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