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Japanese Helpdesk - BGC, Taguig City (Taguig)

compensation: negotiable
employment type: full-time

Position: Japanese Helpdesk (AIRLINE account)
Location: BGC, Taguig City
Salary: P 70, 000 – 85, 000
Shift: Dayshift
Schedule: Monday to Friday
Benefits: HMO + attendance bonus + incentives + annual increase

COMPANY PROFILE:
They are operating as a contact center in the Philippines and the leading solution provider across a wide range of different industries in Germany, Philippines, Spain, the Netherlands, France, Argentina, Romania and India.

Requirements:
• Filipino who can speak Japanese
• JLPT N2, All level 2 ( Certificate not required )
• Can speak, read and write Japanese
• Must be fluent in English
• At least High School graduate in Japan
• Customer Service experience is an advantage

Responsibilities:
• Responsible in handling travel related customer concerns and feedback
• Manage communicating with customers through email
• Attend to phones calls to resolve inquiries and concerns of Japanese customers
• Build strong client relationship and improve customer experience
• Liaising closely with internal departments and external entities for documentary requirements
• Preparation & submission of regular operational related reports
• Submission of necessary docum rents & reports
• Maintaining proper filing system

RECRUITMENT PROCESS:

• Initial Interview
• Assessment
• Interview with Filipino Manager
• Client's Interview with Japanese
• Job Offer

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7021027683

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