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favorite this post Work at Home Customer Service Representative Opportunity (Global) hide this posting unhide

compensation: Competitive compensation
employment type: contract
telecommuting okay

We are a virtual contact center based in Vancouver, Canada and are hiring work at home customer service representatives.

Agents Republic was founded by industry professionals with more than 12 years track record in cloud-based contact center outsourcing with global workforce. The company provides omnichannel services in 100+ languages with the latest technology available.

Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!

Customer Service Representative

Tasks & responsibilities:

● Inbound customer service and related administrative tasks (phone/e-mail channels)
● Provide accurate information about products and services to the caller and educate callers on how to use client products and services
● Handle customer calls and e-mails, despite the degree of difficulty, in a courteous and business-like fashion
● Data entry on tracking systems for recording call notes, questions, and suggestions
● Provide an excellent customer service experience to all customers
● Follow standard operating procedures and escalate problems to Team Supervisors or LVL 2 help desk if required
● Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
● Maintain good working relationship with assigned supervisors and co-workers
● Perform additional duties if required by management

Job Requirements:

● 1+years experience in contact/service center environment in a similar role
● Proficiency in Windows operating Systems & applications, tech savvy
● Excellent communication skills, both verbal and written (Fluent English)
● Customer oriented personality with strong work ethics and great troubleshooting skills
● Adhere to Company attendance, punctuality, meal and rest break requirements
● Ability to handle pressure when attempting to meet deadlines and performance goals
● Available minimum 4 hours/day

Home office Requirements:

● Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
● Must have a workspace free from outside noise and distractions
● USB headset is recommended to maximize good sound quality
● Must agree to reside at your current address for min. 3 months

Benefits:

● Flexible working hours with competitive salary
● International environment and great self development programs
● Home-based work opportunity
● Passionate and welcoming colleagues

We are looking forward to receiving your application at https://www.agentsrepublic.com/signup/

Agents Republic Human Resources
www.agentsrepublic.com
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers
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post id: 6778165351

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