Operations Associate (Remote)

compensation: up to 6 USD/hr
employment type: contract

About Sally:
Our mission is to be the most trusted vehicle and service provider in New York City.
We operate a fleet of for-hire-vehicles (FHVs) and lease our vehicles to eligible driving professionals on a flexible basis. We purchase, maintain, insure, and manage the entire lifecycle of our vehicles. We find the most professional drivers in NYC and offer best-in-class service. Many of our drivers work within the rideshare ecosystem and drive for multiple platforms such as Lyft, Uber, Via, and other apps.

Job Description:
We are looking for a Remote Customer Support Specialist to join us in making sure all of our customers receive amazing customer service. You will work as part of a team communicating with customers, processing payments, gathering and processing paperwork, and otherwise directing and assisting both the in-house team and the customers.

About You
You are a self-starter with a strong, steady work ethic. You work well autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
You’re excited to learn new things, test new ideas, and adapt quickly to change. You meet challenges head-on and you finish what you start.
You communicate clearly and aren’t afraid to ask for help.

Bonus points:
Bilingual French and/or Spanish
History of excellent customer service
Previous experience with Kustomer and/or Zendesk
Previous experience with Google Suite

High-speed internet access
Typing speed of no less than 45 WPM
Working headset with microphone
Access to a Gmail account
Ability to read, write, and speak clear English
Computer literacy and ability to learn new digital tools quickly
Able to work productively and autonomously without constant supervision, while still communicating effectively with teammates and other departments
Flexible work availability

Application requirements
Please include your resume/CV and be ready to provide a reference upon interview!
Screenshot of your results from https://www.livechatinc.com/typing-speed-test/#/
Screenshot of the results of an internet connection test from https://www.speedtest.net/
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6962089180



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