About Me:
I'm an experienced IT professional with a passion for all things technology. With 8 years of
industry experience, I have developed a diverse skill set and a deep understanding of various IT
Experience:
Next Level IT Teleservices Inc
I.T. Administrator
Selected Projects
·Modified company CRM environment to suit business requirements and made the CRM work quicker and easier.
·Introduce new IT procedures that made business operations easier and quicker.
Initiated transformative IT policies designed to improve security, including enhanced measures for password requirements, time restrictions, and user access.
Set up Windows Server and client to improve business operation and security.
Manage multiple data-entry projects for the company.
Enhanced company website by designing new order pages and adding new features and website plugins.
Managed the migration of the company’s website and mail accounts to a different hosting provider.
Develop AI Coaching app for the company’s SalesTeam using OpenAI
AMP Live!
Virtual Assistant
January 2022 - February
2023
Selected Projects
Created SMS and Email Workflows for Real Estate leads using ReiReply
Created SMS and Email Workflows for Real Estate leads using GoHighLevel
Created Funnels for Real Estate leads using GoHighLevel
Used Skiptracer software to get phone numbers and emails of leads
Created landing and order pages using Simvoly
Connected email accounts to ReiReply CRM
Created domains and subdomains
Multiple Data Entry Jobs using Microsoft Excel
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IT Manager
July 2024 - Present
Responsibilities:
Zoho CRM and Zoho Tools Management:
Design, build, and maintain CRM workflow automations, blueprints, and custom functions.
Develop and manage integrations using Zoho Flow to automate cross-platform processes.
Create, manage, and optimize Zoho Forms for data collection and workflow triggers.
Continuously improve processes across Zoho applications to enhance user productivity and data integrity.
Office365 Administration:
Manage user accounts, email services, and security settings.
Troubleshoot and resolve issues related to Microsoft 365 applications.
Employee Support:
Serve as the first point of contact for IT-related support requests.
Provide timely assistance for hardware, software, and network issues.
Software Management:
Oversee the deployment, configuration, and maintenance of other business-critical software tools.
Coordinate with vendors and ensure software compliance, updates, and renewals.