Part to Full time position pays $5 per customer support issue resolved and/or 5 USD per customer phone call. You will be working directly for a fast growing communications company that produces and distributes press releases nationwide for a wide range of businesses, brands and services.
You will be responsible for responding promptly to client inquiries, questions and/or issues that they are having with their accounts, as well as giving clients information about our services. You will communicate with clients through multiple channels, including email, online chat and phone. If you like the idea of working closely with high ticket clients to resolve problems across a wide range of scenarios, then you will love this position.
Training on our specific protocols, services and system processes will be provided. This is work that can be done from virtually anywhere, but a quiet working environment with strong and reliable internet is required. You will be working remotely from your home and communicate with our online team on a daily basis. You must own a relatively new laptop or home computer.
In terms of availability, you must be available for customer support between 9AM and 3PM EST, Monday to Friday. This is not an hourly paid position, as support tickets are sporadic and unpredictable. If you have access to a mobile phone and internet during these hours, you will be able to reply whenever a ticket comes through easily.
This position will make you grow, learn, and will challenge your skills. This is an opportunity to be part of a high-performing, fast-paced team of 'A players' who make things happen, push projects to successful completion, and do meaningful work that is reflected out in the marketplace. You will work closely with our team to coordinate and communicate on a variety of customer centric tasks.
The type of person we are looking for:
1. Native English speaker with above average grammar, spelling and pronunciation skills.
2. Solid understanding of our company’s “customer first” mentality.
3. Exceptional communication and organizational skills.
4. Resourceful with above average problem solving skills.
5. Timely and meets strict deadlines.
7. Can follow systems / checklists that we have created, for flawless execution of tasks.
8. Assertive and quick to learn processes that require tech savvy skills.
9. Has strong research skills and can interpret large amounts of information quickly.
10. Pride in your work. Can’t sleep until something is done perfectly.
**What’s In It For YOU?**
Working with us is an exciting, fast-paced and efficient way to earn a good side income, which also has the potential to lead to full-time work. You’d be getting paid to communicate and work directly with a wide range of successful business owners, helping them navigate our system and services and resolving any issues they might have. You will be a core part of a communications company in hyper growth. A variety of businesses use our services, so you will learn something new on a regular basis.
For example, you might be asked to help a client decide on the best type of service for their business, and explain to them the different packages and plans we offer. You will also book calls with clients who request more information on what we offer, so you’ll need to know our services inside and out in order to appropriately answer their questions! Furthermore, as our company is in hypergrowth, you will field questions and concerns that our clients have about their accounts, technical issues, as well as any payment inquiries/problems. You will be in close touch with our executive team to pass along any critical or important communication to the relevant parties. You’ll be learning firsthand how best to multitask and prioritize client concerns.
You will have the opportunity to be working directly with our executive team, who are all known and respected in the ecommerce online field.
If you're interested in applying for this position, here is the next step.
Email the following. We will only respond to applicants who can follow instructions:
1. Updated resume in pdf format
2. Voice Recording (link only; do not send the mp3 file): Tell us about your experience in customer service
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