compensation: 20000-25000 pesos per month employment type: full-time
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Credence Analytics is an International software solution provider and has a reputable customer base across Asia, Middle East & African markets. Globally Credence Analytics has presence in South East Asia, Middle East, and African Countries with clients in Nigeria, Vietnam, Oman, UAE, Sri Lanka and Philippines. In the Philippines market, our clients comprise prestigious institutions like Metro Bank, First Metro Investment Corporation (FMIC), Banco de Oro (BDO), Bank of Commerce (BOC), PhilEquity and First Metro Asset Management Inc.(FAMi).
In its home market i.e. India, its clients comprises leading Banks & Institutions like Reliance Nippon Asset Management (One of the Largest Asset Management Companies of Indian subcontinent), State Bank of India (Largest Bank in India), ICICI Bank (Largest Non-Government owned bank in India), SBI Life Insurance (Second largest life insurance company in India) and SBI Associate Banks (Largest Banking Group in India).
The strength of Credence Analytics is its strong domain expertise in the areas of Treasury, Investment Management and Risk Management. The Firm strongly believes that its role goes beyond providing software solution by actively implementing the solution and rendering expertise to its clients and facilitating in their decision-making process.
Job Title: Consultant - Software Implementation & Technical Services
Reports to: Lead/ Manager
To succeed as a Consultant - Software Implementation & Technical Services, you must demonstrate strong analytical, troubleshooting, communication and problem-solving skills. Good customer-servicing skills and an eye for details are also required as a part of the profile. The role extensively involves providing technical support to multiple clients which may involve posting at client-location or providing support through our local site. You would be expected to understand and solve technical queries of client (typically L1 & L2 level calls). The nature of the job expects you to work in teams, as well as independently and may involve daily activities like - issue debugging, issue resolution, patch deployment, unit testing, coding and allied activities.
Duties and responsibilities:
In addition to these important skills, it is imperative that you are able to do the following:
Address customer concerns and issues regarding software installation and operation.
Document complaint reports and troubleshooting steps.
Assist software developers to resolve technical issues during the software development process.
Teach customers how to install and use new software products.
Design/Develop customized reports and indulge in coding during de-bugging as need be/ or as specified by the senior (Technical skills required being ORACLE SQL/PL SQL, JAVA, Java script, HTML, sound knowledge of PL/SQL script)
a. Graduation - Bachelor’s/ Engineering degree in Computer/ Information Technology
b. Post Graduation - MCA/ MSc IT/Comps (not mandatory)