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Japanese Service Desk Operations Manager in Cebu or Taguig (cebu)

compensation: P150,000
employment type: full-time

Company Profile:

One of the top and largest IT Company from Japan that Offers a wide range of software products and services.

Position: Japanese Service Desk Operations Manager
Location: Cebu and Taguig
Salary: P100,000-P150,000
Work Schedule: Dayshift

Benefits:
• Medical Benefits
• Clothing allowance
• Food allowance
• Performance Bonus
• Leaves convertible to cash
• Life Insurance coverage

Requirements:
• Filipino who can speak Japanese
• Graduates or Undergraduates with good background
• Preferably with work experience in Service Desk
• At least 3 years managerial experience
• JLPT N1, N2, N3 Passer or Level
• A leader and a team player at the same time
• Has strong delivery and people management skills
• Able to cope and thrive in fast-paced and diverse environment
• With good communication, negotiation and facilitation skill

Responsibilities:
• Maintain good customer relationship and satisfaction.
• Report issues and provide corresponding actions or solutions
• Work with Operations Managers to meet the goals and achievement of the company
• Explain and operate capacity and target together with the customer assuring compliance to agreed goals
• Provide management reports on operations , escalating on issues as required and proposing process improvements
• Participate in standardization programs in the organization
• Ensure that all customer concern are understood and provide resolution
• Ensure proper coverage is maintained by support teams to customer deliverables
• Characterize and control technical support policies and procedures.

RECRUITMENT PROCESS:

• Initial Interview
• Assessment
• Interview with Filipino Manager
• Client's Interview with Japanese
• Job Offer

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7000560959

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