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Senior Technical Support Engineer (Quezon City)

Strategic Networks Inc.

compensation: Annual increase, HMO, Government mandatory benefits
employment type: contract
job title: Senior Technical Support
Job Description:
• Provide Level 2 and Level 3 support issues.
• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.
Minimum Requirements:
• With bachelor's degree in computer related courses
• Must have at least 4 years of relevant work experience
• Amenable to work onsite and in Vertis North, Quezon City
• Good communication skills
• can start ASAP
  • OK for recruiters to contact this job poster.

post id: 7755500299

posted:

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